Alpha Print Shop, LLC

TURNAROUND TIME: 

The turnaround time for your order begins once full payment is received and all necessary information (including artwork, products, sizes, details, etc.) has been provided. Delay receipt of this info can/will result in production delays. Our Standard turnaround time is 10-15 business days unless otherwise stated. Complex orders/add-ons may increase this time. Delays in approving the mockup can/will result in production delays. Any order changes after the order is placed will also cause production delays. Alpha Print Shop, LLC will not be responsible for delays resulting from the above and may not make your deadline. Therefore, ensure you know exactly what you want and need before finalizing your order. If you have a specific deadline for your order, please let us know when you place it. A rush fee may apply. If you do not notify us of a due date until after your order has been placed and pushed through our system, we may be unable to accommodate your request. Any circumstances out of the control of Alpha Print Shop, LLC (weather delays, shipping errors by suppliers, out of stock merchandise, etc.) may also require more time and are not factored into the initial turnaround time estimate. Alpha Print Shop, LLC is not responsible for these delays.

We do offer RUSH service if needed. Rush Fees are applied: 7 Business days: 25% of order total. *If needed, we may have to expedite shipping of your items to get them to our shop in time to meet your deadline. If so, you will be responsible for those shipping fees.

ORDER CHANGES: 

Once your order is placed, we begin working on it immediately. Every person in our shop will be involved in your order at some point. Most of the time, your order is involved in the pre-production phase. Therefore, you may be subject to a $50 change fee and the added cost involved (restocking fees, shipping expenses, screen fees, etc.) if you change your order once it has been placed. If you have approved your proof(s) and screens have been burned for your order, you will also be subject to a $25 screen fee per screen. Even if you paid a rush fee, any changes to your order will result in delays and the deadline cannot be guaranteed.

PROOFING: 

All artwork is to be approved by digital proof through email. Artwork must be checked for spelling, color, sizes ordered, placement/size of artwork, and overall accuracy by the customer. It is essential to look over every detail of your order, as this is precisely how it will be produced. We will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modification requested after customer approval will result in production delays and additional expenses for which the client will be invoiced accordingly. Any delays in the approval process longer than 24 hours after proof was sent can/will result in production delays. Alpha Print Shop, LLC does try to catch mistakes ahead of time; however, we will not be responsible if your proof is approved with errors. However, we may offer to redo the job at a discounted rate if your order was approved with errors.

ARTWORK: 

Our customers have come to rely on our design team to bring their ideas to life. We do most artwork at a standard fee of $75 with one free artwork change. However, if you provide art and it needs recreation or we must spend considerable time on it, it will be billed at $25 per hour if any more changes/edits are needed. We will let you know in advance if this is the case and give you an estimate of the total cost. If you provide artwork, please ensure it is in the following formats (PDF, EPS, or .ai). The design should be sized to the desired printed specs. All files must be 300 DPI or Vector format. Text must be converted to outlines. Printing, stitching, and other items can only be as good as the artwork. Alpha Print Shop will not be responsible for poor quality customization due to poor artwork. Alpha Print Shop is also not responsible for any misspellings or errors in the artwork you provided.

INK CHANGE FEES: 

Your order is priced based on the number of colors to be printed. For various reasons, our customers sometimes request that the colors printed be changed mid-run. Many companies treat these as separate orders, costing the customer a fortune. We charge an ink change fee of $20 per color.

ADD-ON POLICY: 

Sometimes customers must add more shirts to an order after picking them up. In the event the policy is as follows... You have 7 days to add to any order from the pick-up/delivery date. The add on order must be a minimum of 12 pieces and will be charged at the same price per piece rate as the original order. Items will be charged at the same price per piece rate as the original order. Any add-on attempt after the 7 days will be treated like a new order and priced as such. Previous order volumes will not be considered in the “new order” pricing. We always recommend ensuring your final numbers are correct and ordering a little extra if needed to avoid adding to a job. Add-ons will be completed within our standard turnaround time. We can rush if needed, but the rush fee may apply.

UNDER-RUNS & SPOILAGE: 

Due to the nature of customizing apparel, it is very common for a shirt or two to be missing from your order. Shirts can get damaged during the customization process, or we may get shorted by the vendor. Almost always Alpha Print Shop, LLC will deliver the full garment amount. Alpha Print Shop, LLC will not be responsible for under-runs or spoilage up to 2% per design. (Spoilage must be more than 2% per design for a reprint) Please remember this when ordering (it is never a bad idea to order extras). We always do our best to get you what you ordered in full. We will refund you the cost of any items shorted from your order but will not process a reprint for less than 2% of your order.

GARMENT DISCLAIMER: 

Alpha Print Shop, LLC is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and or garment defects (holes, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is essential. If you find any of these garment defects, please let us know, and we will work with the manufacturer to refund you. We will not refund or exchange any garment due to fit.

QUALITY ASSURANCE: 

We try to check every garment as completed, but sometimes some mistakes will make it out the door. It is your responsibility to check over garments as you receive them. We allow an industry standard 72-hour window from when you receive the goods to notify us of any issues with your order. Alpha Print Shop, LLC will not be responsible for errors with your order after the 72 hour window. Alpha Print Shop will also not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent to your final customer. While we issue quality checks of the garments, the final quality assurance check lies in the hands of you, our customer. Upon receiving your order, you will sign off on a pickup sheet stating that everything is satisfactory and approved. Your signature and taking of the goods constitutes your acceptance of said goods. NOTE: Any print that goes over a seam can result in imperfections. Alpha Print Shop, LLC will not accept responsibility for imperfections due to printing seams or non-flat surfaces. We use the same set of screens per design. That means the image printed will stay consistent in size regardless of the apparel sizes. If you want different image sizes on other apparel, please let us know beforehand. Each set of screens will be counted as a separate order and priced accordingly unless otherwise stated. Please consider the max print size when printing on women’s and youth sizes.

CLAIMS & REPRINTS: 

We go to great lengths to try and ensure every order that leaves our shop is accurate. Our customers are valued regardless of size of order, and we want you to know that. Any order printed differently than approved proof will be granted a reprint of the defective product. All claims must be submitted within 72 hours of the delivery date. Please call, stop in, or email to submit your claim. If any errors are the fault of Alpha Print Shop, LLC, we will gladly accept responsibility and redo the items produced with mistakes. We do not offer refunds unless otherwise approved but will redo any production errors that exceed the spoilage rate. We do require you to return the items with error. We will only replace the number of items that are returned.

SAMPLES: 

Our staff is more than happy to help you select your desired apparel. However, you must ensure the item you choose is correct for you. Ultimately, it’s your decision. Alpha Print Shop, LLC will not be responsible for your selected garments. We will order samples, or size runs if you are unsure of the exact garment, you want or need. These will be charged at a per piece rate. Any sample used for your order will be credited to your order. If shipping charges apply to get your samples in, you are responsible for those charges. Unless otherwise stated, all samples must be paid in full at time of order.

OUT-OF-STOCK ITEMS: 

Alpha Print Shop, LLC will not be responsible for out-of-stock items. While we check items we know have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with replacement options and get your approval before choosing such replacement items.

PAYMENT: 

Payment is due in full at the time of order unless otherwise approved. If approved, payment is due at the time of pickup in full. Unpaid orders will not be released. If needed, we can produce an invoice for you the same day to get a check cut. Late penalties may apply on unpaid orders after 5 days of their initial pick-up time.

CANCELLATION: 

Any cancellations will be subject to restocking fees. If work has begun, any prepayments will be forfeited. Depending on the situation, we may issue a partial refund minus expenses Alpha Print Shop, LLC has accrued for work performed. If production has begun, we cannot cancel your order.